Technical Strength

Customer service

We not only provide customers with high-quality products, but also provide users with perfect services. According to the needs of users, we can provide users with installation and replacement services, to ensure the installation and use of products with professional craftsman level.

Article 411 of the Coal Safety Regulations, Article 6 of the relevant provisions on the inspection, inspection and maintenance of steel wire ropes for use, clearly points out that anti-corrosion measures shall be taken for steel wire ropes in use according to the conditions of Wells and lanes and the corrosion conditions. The friction transmission section of the friction lifting wire rope should be coated and dipped with special wire rope to increase friction grease.

Wicca provides service in project team mode for each project. The customer service team is in charge of the project manager, which is the exclusive window for customer communication. The team members include technical engineers, workshop production personnel, quality inspectors, after-sales service personnel, etc. The project manager can be responsible for organizing and coordinating the internal cross-functional service team, and at the same time, connecting with the customer to ensure that the customer needs can be accurately digested and imported into the internal implementation, so as to achieve rapid response, effectively control the project progress, and improve customer satisfaction.

 

Customer service